Privacy policy

Privacy Policy

George & Co Monogram

George & Co Monogram (“George & Co,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

Visit or interact with our website;
Contact us through email, telephone, social media or an online form;
Request a quote, place an order or purchase our products or services;
Register for, attend or participate in an event, activation, workshop or pop-up;
Subscribe to our marketing communications; or
Otherwise interact with George & Co Monogram.

We manage personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (“CASL”) where applicable, and any other Canadian or Ontario laws that apply to our operations.

1. What Is Personal Information?

Personal information is information about an identifiable individual. Depending on how you interact with us, it may include your name, email address, telephone number, mailing or billing address, photographs, videos, order information and other information that can reasonably identify you.

Personal information generally does not include business contact information used solely to communicate with an individual in connection with their employment, business or profession, where the law provides an applicable exclusion.

2. Information We Collect

We may collect the following categories of personal information:

Contact information

This may include your name, email address, telephone number, billing address, delivery address and social-media contact information.

Order and service information

This may include information about products or services you purchase or request, personalization and monogramming instructions, initials or names submitted for personalization, event details, delivery information, transaction history and communications concerning your order.

Payment information

Payments may be processed by third-party payment service providers. We may receive limited transaction information, such as confirmation of payment, transaction identifiers and the last digits of a payment card. We do not intend to store complete payment-card information on our own systems.

Website and technical information

When you visit our website, we or our service providers may automatically collect information such as your Internet Protocol address, browser type, device type, operating system, referring website, pages visited, approximate location, interaction data and cookie identifiers.

Communications

We may retain information that you provide through inquiries, quote requests, reviews, surveys, direct messages, emails, telephone conversations and customer-service communications.

Event photographs and recordings

We may collect photographs, video recordings or other visual content at events, brand activations, workshops, pop-ups and similar activities. These materials may contain your image, likeness, voice or participation in an activity.

Where an identifiable person will be photographed or recorded for promotional purposes, we will provide appropriate notice and obtain consent as required. Notice or consent may be provided through an event registration process, photography release, direct request, event signage or another appropriate method depending on the circumstances.

We will seek consent from a parent or legal guardian before intentionally using an identifiable image of a child for advertising or promotional purposes.

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and provide quotations;
Process, personalize, fulfill and deliver orders;
Provide on-site monogramming, engraving and event-activation services;
Process payments and issue invoices or receipts;
Communicate about appointments, orders, deliveries and events;
Provide customer service and resolve complaints;
Operate, maintain, secure and improve our website;
Understand website traffic and customer preferences;
Prevent fraud, misuse, security incidents and unlawful activity;
Maintain business, tax and transaction records;
Obtain reviews, feedback or survey responses;
Send marketing communications when we have the required consent or another lawful basis;
Promote George & Co Monogram through approved photographs, videos and testimonials;
Comply with legal, regulatory, accounting and insurance obligations; and
Establish, exercise or defend legal claims.

We will identify the purposes for collecting personal information at or before the time of collection and will not use it for an unrelated purpose without obtaining additional consent, unless otherwise permitted or required by law.

4. Event Photography and Promotional Use

George & Co Monogram may photograph or record its products, displays, team members, customers and event experiences for legitimate business and promotional purposes.

Subject to appropriate notice and consent, event photographs and recordings may be used in:

Our website and online portfolio;
Social-media accounts;
Digital and printed advertisements;
Promotional videos and reels;
Email marketing;
Proposals, presentations and lookbooks;
Media features and public-relations materials; and
Other materials promoting George & Co Monogram and its services.

Where reasonably possible, attendees who do not wish to be photographed or recorded may notify a George & Co representative or the event organizer. We will make reasonable efforts to accommodate the request.

You may also contact us afterward to request that we stop using an identifiable image of you. We will consider and respond to the request in accordance with applicable law. Withdrawal of consent will generally apply going forward and may be subject to legal, contractual or practical limitations, including materials already printed, distributed or lawfully published.

Attendance at an event will not automatically be treated as consent where express or other meaningful consent is legally required.

5. Consent

We obtain consent for the collection, use and disclosure of personal information unless consent is not required or is not appropriate under applicable law.

Consent may be express or implied depending on the nature and sensitivity of the information, the reasonable expectations of the individual and the circumstances.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a requested product or service. It will not invalidate personal-information handling that lawfully occurred before consent was withdrawn.

6. We Do Not Sell Personal Information

George & Co Monogram does not sell, rent or trade personal information to third parties.

We may disclose limited personal information to service providers that help us operate our business. These providers are permitted to use the information only for the services they provide to us or as otherwise legally authorized.

Service providers may include:

Website-hosting and e-commerce providers;
Payment processors;
Email and marketing platforms;
Analytics and cookie providers;
Cloud-storage and business-software providers;
Delivery and courier companies;
Photographers, videographers or content-production providers;
Event venues and event-production partners;
Professional advisers, insurers and accountants; and
Information-technology and security providers.

We may also disclose information:

With your consent or at your direction;
To complete a requested transaction or service;
In connection with a proposed or completed business reorganization, sale or transfer, subject to appropriate confidentiality protections;
To investigate fraud, security incidents or unlawful conduct;
To establish, exercise or defend legal claims; or
When required or permitted by law, court order or lawful government request.

We remain responsible for personal information under our control and use reasonable contractual or other measures to require service providers to protect it appropriately.

7. Cookies and Analytics

Our website may use cookies, pixels and similar technologies to:

Enable essential website functions;
Remember preferences;
Understand website traffic and performance;
Improve our products, services and advertising; and
Measure the effectiveness of marketing campaigns.

Where required, we will request consent before placing non-essential cookies. You may be able to manage cookies through our cookie-consent tool or your browser settings. Disabling certain cookies may affect website functionality.

Third-party analytics, advertising or social-media services may collect information according to their own privacy policies. Our use of these services does not mean that we sell your personal information.

8. Marketing Communications

We may send promotional emails or electronic messages only where permitted by CASL and other applicable laws.

Where required, we will obtain consent before sending commercial electronic messages. Our messages will identify George & Co Monogram and provide an unsubscribe mechanism. You may unsubscribe at any time by using the link in the message or contacting us.

We will process unsubscribe requests within the period required by law. You may continue to receive non-promotional communications concerning active orders, transactions or service matters.

9. Safeguarding Personal Information

We use reasonable physical, administrative and technological safeguards appropriate to the sensitivity of the personal information in our possession or control.

These safeguards may include:

Limiting access to individuals who require the information;
Password protection and access controls;
Secure payment-processing providers;
Staff or contractor confidentiality obligations;
Secure storage and transmission practices;
Maintaining and updating business systems; and
Secure disposal or anonymization of information when it is no longer required.

No Internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we will respond to suspected privacy breaches and provide legally required notifications.

10. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, meet legal, tax, accounting, insurance and contractual obligations, resolve disputes and enforce agreements.

Retention periods depend on the type of information and the reason it was collected. When information is no longer required, we will securely delete, destroy or anonymize it, subject to legal and operational requirements.

Approved promotional photographs or videos may be retained as part of our business portfolio or historical marketing archive until consent is withdrawn or the material is no longer required, subject to applicable legal and practical limitations.

11. Information Processed Outside Canada

Some service providers may store or process personal information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement bodies or governmental authorities in accordance with those laws.

We use reasonable measures to require service providers to protect information appropriately, regardless of where it is processed.

12. Access and Correction

You may request access to personal information that we hold about you and ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential commercial information or information protected by legal privilege.

We will respond within the timelines required by applicable law or advise you if additional time is permitted and required.

13. Children’s Privacy

Our website and services are not intended to collect personal information directly from children without the involvement of a parent or legal guardian.

If we learn that we collected a child’s personal information without appropriate consent, we will take reasonable steps to delete it. A parent or guardian may contact us regarding information or images involving a child.

14. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social networks or services. We do not control and are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing information.

Information posted publicly on social-media platforms may be visible, collected or shared by others according to the platform’s terms and privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations.

The updated Policy will be posted on our website with a revised “Last updated” date. Where required, we will provide additional notice or obtain renewed consent before applying a material change to previously collected information.